PRIVACY POLICY
Last Updated: April 8, 2025
INTRODUCTION
The Knox Ross Law Group ("we," "our," or "the Firm") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.knoxrosslaw.com or engage with our services, including our SMS communications.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
INFORMATION WE COLLECT
Personal Information
We may collect personal information that you voluntarily provide to us when you:
Contact us through our website
Sign up for our newsletter
Schedule a consultation
Become a client
Subscribe to SMS notifications or communications
This personal information may include:
Name, address, email address, and telephone number
Date of birth
Social Security Number (for clients only)
Payment information
Case-related information and documentation
Communication preferences
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device, including:
IP address
Browser type
Operating system
Browsing actions and patterns
Referring URLs
Device information
Time and date of your visit
SMS Communication Data
If you opt in to receive SMS communications from us, we collect:
Your mobile phone number
Date and time of SMS consent
Content of SMS messages sent and received
Your communication preferences
HOW WE USE YOUR INFORMATION
We may use the information we collect for various purposes, including to:
Legal Services and Client Communications
Provide legal services to our clients
Respond to inquiries and service requests
Process payments for services
Communicate with clients about their cases
Send SMS notifications about case updates, appointment reminders, and important deadlines
Marketing and Communication
Send newsletters, alerts, and other informational materials
Notify you about changes to our services or policies
Improve our website and service offerings
Understand how visitors interact with our website
Compliance and Protection
Comply with legal obligations
Enforce our terms and conditions
Protect our rights, privacy, safety, and property, and that of our clients and others
SMS Communications
Send appointment reminders
Provide case status updates
Share important legal deadlines
Deliver requested information or resources
Respond to your inquiries via text message
Important: SMS consent is not shared with third parties or affiliates for marketing purposes.
WITH WHOM WE SHARE YOUR INFORMATION
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.
Legal Requirements
We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
Client Consent
We will not share your personal information with any other third parties without your explicit consent, except as described in this Privacy Policy.
SMS Communication Data
Your SMS consent and mobile phone number are used exclusively for communications between our firm and you. SMS consent is not shared with third parties or affiliates for marketing purposes.
DATA SECURITY
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
RETENTION OF YOUR INFORMATION
We will keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For client information, we maintain records in accordance with applicable legal and professional obligations.
YOUR RIGHTS AND CHOICES
Accessing, Updating, or Deleting Your Information
You may contact us at any time to request access to, correction of, or deletion of your personal information that we hold. Please note that we may ask you to verify your identity before responding to such requests.
Opting Out of SMS Communications
You may opt out of receiving SMS messages from us at any time by:
Replying "STOP" to any message we send
Contacting us directly at info@knoxrosslaw.com
Do Not Track Features
We do not track our visitors across third-party websites, and therefore do not respond to Do Not Track signals.
California Privacy Rights
If you are a California resident, you have specific rights regarding your personal information. Please see our California Privacy Rights section below for more information.
CALIFORNIA PRIVACY RIGHTS
Under California Civil Code Section 1798.83, California residents have the right to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information provided in the "Contact Us" section.
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
The right to know what personal information we collect, use, disclose, and sell
The right to delete personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising CCPA rights
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or change this Privacy Policy at any time. When we do, we will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Knox & Ross Law Group
3661 Grand Avenue, Suite 205
Oakland, CA 94610
(510) 240-5262
info@knoxrosslaw.com
SMS TERMS OF SERVICE
By providing your phone number and opting in to receive SMS communications from us, you agree to the following terms:
You expressly consent to receive text messages from Knox Ross Law at the phone number you provided.
Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP to any message we send.
For assistance, text HELP or visit our website at https://www.knoxrosslaw.com.
Visit https://www.knoxrosslaw.com/privacy-policy for our Privacy Policy and https://www.knoxrosslaw.com/privacy-policy for our Terms of Service.
Important: SMS consent is not shared with third parties or affiliates for marketing purposes.
CONSENT TO ELECTRONIC COMMUNICATIONS
By providing your phone number and opting in to receive SMS communications from us, you expressly consent to receive text messages from Knox Ross Law at the phone number you provided. You acknowledge the SMS Terms of Service outlined above.